NEXT GENERATION Secure Remote Support
Instant complete control of remote computer
As soon as a supportee joins a support session, the supporter can have full control of the remote computer. A supporter can also convert an attended support session into an unattended session. Landstar Telecom makes remote support quick, easy, seamless.
Collaborative remote support and knowledge sharing
Remote supporter invites additional staff, employees, clients and partners to join a remote support session. Landstar Telecom empowers supporter and session attendees to collaboratively resolve issues, provide training to internal staff, share knowledge, and provide much needed product support to clients and customers.
In-session customer training,
Record sessions for auditing or training
You can record the entire support session for training or audit purposes.
Remote support using mobiles or support mobiles
With an iPad/iPhone or Android, you can remotely access any PC or MAC to conduct attended or unattended support. You can also use PC and MAC to support mobile devices remotely via remote annotation.
Fastest speed & concurrent sessions
Landstar Telecom has one of the fastest solutions on the market for remote support. Further, you can have multiple support sessions running on the same computer to support attended or unattended remote computers.
The fast speed and concurrency save you precious time.
Landstar Telecom remote support features include:
Remote support specific