Effective 6/21/2017 – Free rental products by Landstar Telecom are protected by our standard warranty.
Products provided under the Landstar Telecom free rental program are guaranteed to be materially free from defects under normal use and service for the customer. Client purchased equipment is warranted under the manufactures warranty.
This warranty covers manufacturing defects in materials and workmanship encountered in normal, reasonable use of the product during the warranty period. This warranty does not apply:
1. if the product has been mistreated or mishandled
2. if the product has been improperly installed or configured
3. if the product has been subject to an accident
4. if the product has been subject to lightning, power surges or incorrect electrical
5. if the product has been subject to an act of God
6. if the product has been modified.
If a product covered by this warranty is claimed to be defective, the customer must follow the warranty return policy described below. Upon receipt of returned products, Landstar Telecom, at its sole discretion, will either choose to repair, replace or issue a credit to the customer’s account. The warranty period for the repaired or replaced product shall terminate upon the termination date of the original warranty period of the defective product.
Warranty Product Return Policy
If a product covered by this limited warranty is claimed to be defective, the end-user customer must request a Return Material Authorization (“RMA”) in accordance with the Returns Procedures set forth below. An RMA request will be approved only if the product is still within the warranty period, and the customer follows the Returns Procedures described below.
The defective product must be received by Landstar Telecom., within 30 calendar days from the date the RMA is issued. A defective product received by Landstar Telecom more than 30 calendar days from the date the RMA is issued will not be accepted by Landstar Telecom and will not be eligible for repair, replacement or credit.
Landstar Telecom will only pay the cost of freight for the defective product to be returned to us if the address is in the United States and, if the customer uses our approved freight carrier and account number provided in the RMA documentation.
IN NO EVENT SHALL LANDSTAR TELECOM’S LIABILITY UNDER THIS WARRANTY EXCEED THE COST OF REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT. THE WARRANTY AND DISCLAIMERS ABOVE CONSTITUTE LANDSTAR TELECOM’S SOLE AND EXCLUSIVE LIABILITY HEREUNDER AND IS THE EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL LANDSTAR TELECOM, OR ITS EMPLOYEES BE LIABLE FOR ANY LOST REVENUE, LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT.
Some states do not allow limitations on the length of implied warranties or do not allow the exclusion or limitation of incidental and consequential damages, so some of the above provisions may not apply to you. Some states provide for additional warranty rights and remedies. The provisions in this limited warranty are not intended to limit, modify, reduce, disclaim or exclude any mandatory requirements provided by states. This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.
To request a return material authorization, please contact firstname.lastname@example.org or by calling 844-700-8647 option 2
Please provide the following information in your request:
• Company Name
• Contact Name & Phone Number
• Order Number
• Part Number & Quantity
• Serial Number
• Reason for Return / Exchange
Return Shipping Instructions:
• All advance replacements will be shipped to customer with a return shipping label.
• All product returns must have the RMA number listed on the return packing slip or external packaging.
• If defective items are not returned within 30 days from the date received, the customer will a fee equaling the retail price of the equipment.
ABOUT OUR NETWORK
Superior voice quality and unparalleled service uptime is our primary focus for our business customers. We deliver amazing voice quality through our two Geo-rendundant data centers located in New York, NY and Dallas, TX. With all endpoints dual registered at both facilities, we mitigate any chance of service failure or any potential extended service outages. Investing in this infrastructure and managing the network with skilled, industry telecom professionals ensures we deliver a higher level of service to your business all day, every day, 24/7/365.
- Business Voice and Data
- SIP Trunking Solutions
- Virtual PBX and UCC
- Web and Video Conferencing
- Call Center Solutions
- Predictive Dialer and SMS
- SmartPhone Apps
- Call Recording
- Unlimited Calling Plans
- International Call Delivery
- IP Fax Solutions